CWSHIELD FREQUENTLY ASKED QUESTIONS (FAQ's)

How do I report a virus that the software doesn't recognise?

Scan the suspected file first. There is an excellent service provided for free at www.virustotal.com. They will scan your files with different scanners, so it's easy to determine if the file is a false positive or actually a virus.

If you feel that you found a virus you can report it using the on-line form in the support section. Please make sure that your database has been updated to the latest version before doing this.

How often is the virus database updated?

The database is updated several times a day. New releases are posted to the subscriber mailing list.

Does the antivirus check incoming and outgoing emails for viruses?

If you've installed the Outlook integration, it will check any incoming and outgoing emails for viruses. Emails are checked automatically when they are opened. If an incoming email contains a virus attachment, the attachment will be replaced with a report file.

How good is Virus Database in the software?

It's database is updated several times a day. Any new viruses are promptly added to the database.

Can I upgrade an existing version of the software?

Yes, just run the normal setup program, and install over the top of the existing version.

 

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